SHIPPING & RETURNS POLICY

Domestic shipping is shipped via USPS and either sent First Class or Priority Mail depending on weight. After we have processed order (2-3 days), please allow 7-10 business days for your order to be received.

**FOR PRE-SALE ITEMS PLEASE ALLOW UP TO 3 WEEKS FOR DELIVERY**

Please review your order for accuracy prior to submitting. If you need to make a change to your shipping address once your order has been processed, please contact us and we will do our best to accommodate your request (matthewespinosaweb@gmail.com).

Returns

All sales are final. If you are not happy with your purchase, kindly contact our customer service department via email (matthewespinosaweb@gmail.com) and we will do our best to properly accommodate the issue.

 

PRIVACY POLICY

 

Orders

If you purchase a product from matthewespinosa.com, we request specifically identifiable information from you on our order form. You must provide contact information (including name, telephone number, email, and shipping address) and financial information (such as credit card number and its expiration date). We use this information for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you.

While making a purchase from theloudpacks.com, you are given the option to create a username and password. This user name and password functionality offers our customers the ability to quickly and easily proceed through the check out process on repeat visits. We do not store your credit card information as part of this optional service. There is also the option to receive our email newsletter updates. If you choose to receive these you should expect monthly HTML newsletter content to arrive at the email address you provided with your purchase.

Uses of Information

We use the information we collect from you for billing purposes and to fulfill your orders. We do not store your credit card information. If you have created a username and password to the site or if you have signed up to receive our email newsletter updates we may use your purchase history to personalize special offers and promotions for you. These offers and promotions will be delivered to you in the form of an email newsletter.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. Matt's Merch Team will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. 

Email: matthewespinosaweb@gmail.com

Supplementation of Information

In order to process your credit card orders, we use Stripe.com, a third party service, to validate and verify your account information. All billing and account info is transmitted via https which is a secure encrypted protocol system.

Legal Disclaimer

MatthewEspinosa.com reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website. You cannot opt out of disclosure of your personal information if required by lawful order.

Links to Other Sites

This website contains links to other sites that are not owned or controlled by MatthewEspinosa.com. Please be aware that we, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Security

The security of your personal information is important to us. We use reasonable technological and physical safeguards to protect personal information you provide to us from loss, misuse and unauthorized access, disclosure, alteration and destruction. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet is 100% secure, however, we make all reasonable efforts to use commercially acceptable means to protect your personal information. In the unlikely event of a data breach, you will be notified as soon as possible.

TERMS & CONDITIONS

Please review the following basic terms that govern your use of, and purchase of, products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the “Agreement”). For this reason, we encourage you to review the Agreement whenever you use any of the Sites. If you do not agree to these terms, please do not use the Site.

General

We may, from time to time, change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

Right to Change Sites

We reserve the right to modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice, at any time and in our sole discretion. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Sites.

Site Content

Unless otherwise noted, the Site, and all materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the “Content”), are owned, controlled, lawfully used, or licensed by MatthewEspinosa.com. In addition, the trademarks for third party products available on the Site are owned by third parties and lawfully used by MatthewEspinosa.com.

The Site and the Content are intended solely for personal, non-commercial use. No right, title or interest in any downloaded Content is transferred to you as a result of any downloading or copying from the Site. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Content or the Sites.

User Comments, Feedback, and Other Submissions

If you send certain specific submissions (for example contest entries) or you post comments or send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Comments”), you agree that MatthewEspinosa.com may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to MatthewEspinosa.com. MatthewEspinosa.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

MatthewEspinosa.com has the right but not the obligation to monitor and edit or remove any Comments. You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site. You are solely responsible for any Comments you make and their accuracy. MatthewEspinosa.com takes no responsibility and assumes no liability for any Comments posted by your or any third party. You agree to indemnify MatthewEspinosa.com for any third party claims against MatthewEspinosa.com relating to or arising out of your Comments.

Personal Information Submitted Through the Sites

Your submission of personal information through the Site is governed by our privacy policy, which can be reached by clicking on the “Privacy Policy” link located in the header section of the Site (the “Privacy Policy”). This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

Links to Other Websites and Services

The Site may contain links to other websites that are not under the control of MatthewEspinosa.com. We have no responsibility for the linked websites nor does linking constitute an endorsement of any linked website. Links are provided solely for the convenience and information of the Sites’ users.

Disclaimer

The materials on the Site are provided “as is” without warranties of any kind, either expressed or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Your use of the Site is at your sole risk, and you assume full responsibility for any costs associated with your use of the Site. MatthewEspinosa.com shall not be liable for any damages of any kind related to your use of the Site.

Indemnification

You agree to defend, indemnify and hold MatthewEspinosa.com, harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Agreement.

Product Availability

Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products, which have substantially similar functionality, and specifications to the products ordered or cancel your order.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Force and Effect of Agreement

The waiver of any provision of the Agreement shall not be considered a waiver of any other provision or of MatthewEspinosa.com right to require strict observance of each of the terms herein. If any provision of the Agreement is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect.

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